For numerous years, I have bought Charlie and I products as the are consistently made with care, to a high standard, and beautifully presented.
The hibiscus and white tea day cream is kind on my sun damaged and aging skin, so I have continued with its use.
Thankyou for producing such great products, your attention to detail and excellent customer service.
Thank you Rebecca for your kind words and continued trust in our products. We're delighted to hear the Day Cream is loved by your skin and that you appreciate our attention to detail and are happy with our customer service. I look forward to serving again. Xx
Incredible scent and product
Thank you Bek for your wonderful feedback! We're delighted you love the scent and our facial polish. Your support means so much to us. Xx
This paired with niacinamide 10% is beautiful
Thank you Bek! The H.A. Serum paired with the Niacinamide Serum is such a beautiful combination, I love that too. Your skincare routine sounds wonderful! :) Xx
Love 🙌🏼
Hello Bek, we're so delighted you love the Sea Buckthorn Skin Elixir Balm. Your support means a lot to us. Thank you so much for your lovely review. Xx
Thicker than my other cleansing cream but love the feeling of that deep clean it gives.
Thank you so much Bek for your lovely review! We're so happy you enjoy the deep clean our Geranium & Ylang Ylang Cleansing Cream provides. We appreciate your support! Xx
Makes my skin feel refreshed and ready for my skin care routine everytime
Thank you for your lovely review! We're delighted to hear that our Rose Petal Hydrolat helps refresh your skin and enhances your skincare routine. We appreciate your support and look forward to serving you again. Xx
My everyday go to! Such a wonderful fresh day cream that keeps my skin looking fantastic and with a scent that feels fresh ready to take on the day!
Hello Tracey, I'm so happy to hear you love the freshness and scent of our Day Cream. Such a nice way to begin the day. Thank you for sharing the love. xx
The night cream is wonderfully rich but not over heavy. The scent is amazing and a great last minute pamper at the end of the day.
Such a beautiful moisturiser. So hydrating and the scent is wonderful! Great on my skin and to make me feel fabulous!!
I have been using this for many years as part of my nightly ritual before bed. I love the smell and feel of the cream on my skin. Knowing it has been made with natural ingredients is important to me as well.
Hi Beverley, thank you so much for sharing your lovely review! I'm so happy you love your night cream and enjoy using it for your nightly ritual before bed. Your continued support means the world to Charlie & I and I hope to be serving you for many years to come. xx
I really love the texture and freshness this day cream leaves on freshly washed skin in the morning, I nearly have every product now and highly recommend trying 🤍
Hello Bek, thank you so much for your lovely words! I'm delighted to hear you love the day cream and are enjoying your beautifiul new skincare rituals! Thank you for highly recommending Charlie & I xx
Glides on smoothly. Smells gorgeous and makes my skin feel incredibly soft and hydrated. And an excellent price as well.
Hello Linda, I'm so happy to hear you love your Balm! Thank you so much for your lovely review and support of Charlie & I. Enjoy your beautiful balm! xx
Really nice on and a little goes a long way.
Hello Louise, I'm so happy to hear you love your hyaluronic serum! A little does go a long way :) Thank you for sharing your experience. xx
This is a very luscious cream, so soft to apply and absorbs quickly. The aroma is divine and will definitely be buying this again.
Hello Louise, I'm so happy to hear you're loving your night cream and find the aroma divine! Thank you so much for your lovely review and for choosing Charlie + I. I look forward to serving you next time. xx
A beautiful and nourishing balm that hydrates and has made my skin glow, I have applied every night for the last 3 weeks since it arrived, it smells divine, helps to plump up my skin- I love it so much I just bought my sister one. I have sensitive skin and it has not reacted badly. Highly recommend, a little goes a long way
Hello Han, thank you so much for sharing your lovely experience! I'm thrilled to hear how much you and your sister are enjoying your balms. Your glowing skin and kind words mean the world to us. Thank you for highly recommending our beautiful balm! xx
A classic!
Hello Elise. Thank you so much, I concur. xx
I am never disappointed in Charlie + I products. This cream smells divine and hydrates my skin perfectly.
Hello Elise! Thank you so much for such a wonderful review, I'm so happy you're always happy with your products and you love the smell and it's perfect for your skin. xx
Best skin care products i have ever purchased. I tell everyone i know about them and encourage them to switch and purchase. Amazing smells, and all natural . Love love love
Hello Bek, oh my goodness-thank you so much for such a beautiful review. Love, love, love. Thank you for sharing your love of Charlie & I with all of your friends, we very much appreciate you. xx
The best thing about using this serum is how my skin feels the next morning, so unbelievably soft, makeup sits beautifully and evenly, or I don’t wear it bc I feel dewy! It’s helped me with minor pigmentation and uneven skin tone and I can absolutely tell the difference when I’m not using it.
Hello Em, thank you so much for such a beautiful review. I'm so happy to hear the wonderful results of your Goodnight Serum leaving your skin dewy and soft and helping with pigmentation, this makes my day and keeps my motivation high to create functional products that you love xx
This new formula facial polish smells amazing, so fresh and "fruity". Very gentle, leaves skin feeling smooth without any irritation. Just wonderful, as are all the products.
Hello Veronica, I'm so happy you love the new formulation. Thank you for such a beautiful review. xx
Beautiful products. Always happy to restock with my favorites.
Hello Chantal, thank you so much for such a beautiful review of your favorites. I always love driving through the hills to deliver your parcels. xx
Perfect size to trial these lovely products and also ideal for travelling and still have your favourite products!
Hello Helen, Thank you for taking the time to share such a lovely review. I love taking my minis travelling too. Xx
A lovely smooth cream that feels so nourishing whether used as a cleanser or a moisturiser.
Hello Helen, thank you so much for taking a moment to share your thoughts. I'm so happy your skin is feeling nourished and loved. x
Sorry to say i wasnt keen on the scent and couldnt smell patchouli at all. Disappointed to be honest. It was nice to get the lemon oil as a free gift but as its toxic to dogs i cant use it in my diffuser.
Wish i could be more positive as i do like to support local enterprise.
Thank you so much for taking the time to share your feedback and for your kind store review about our fast delivery and friendly service. That truly means a lot to us as a small local business
I’m very sorry to hear that the scent of the Sea Buckthorn Skin Elixir wasn’t what you were hoping for, and that the lemon essential oil gift wasn’t suitable for your home. I completely understand how disappointing that can feel.
With our facial formulations, we follow industry recommended safety guidelines, using essential oils at a maximum of 0.5% for facial care. Patchouli is included at this safe level and is the final ingredient in the blend, so while its aroma is quite subtle and not intended to perform like a perfume it offers beautiful skin-supporting benefits such as helping to calm, balance, and support mature or dry skin.
That said, your experience matters to us. I’ll be organising a full refund for your balm shortly.
Regarding the lemon distilled essential oil, if you’re unable to use it in a diffuser due to your dog which is completely understandable, here are a couple of alternative ways you might enjoy it safely.
DIY Natural Cleaning Spray
1 cup water
1 cup white vinegar
10 to 15 drops lemon essential oil.
Combine in a glass spray bottle, perfect for kitchen benches or sinks and works a treat on glass stove tops and oven doors.
Lemon Hand Scrub
½ cup sugar or fine salt
¼ cup olive or coconut oil
5 to 8 drops lemon essential oil.
Mix together and store in a small jar for occasional use, this one is wonderful for cleaning and refreshing your hands after a day in the garden.
Or of course, it can also be passed on to a friend or family member who enjoys citrus oils
Thank you again for supporting local enterprise and for your honest feedback, it genuinely helps us improve. If you ever need assistance choosing a product that’s a better fit for you in the future, I’d be more than happy to help.
Kind Regards,
Lisa
I'm loving the Galens Cold Cream with luxurious rose and divine honey and beeswax for my skin. I have been using it every day ... as a make-up and sunscreen remover; as a night cream; and as a body moisturiser. It's heavenly. The texture is thick and rich, but not at all oily. It leaves akin feeling so smooth and soothed. This is truly a magical cream.
Hello Anna, thank you so much for sharing such a beautiful review. This batch was extra magical with your divine small-batch BUUKAAR WAARUUNG Boutique Apiary and Artisan Honey in the formulation. I'm so happy you love it and your skin is feeling soothed and smooth. x