Returns & Refunds Policy
At Charlie & I we pride ourselves on formulating and providing you with skincare of exeptional quality. We are proud to provide you with a fair returns policy that follows Australian Consumer Law.
So if for any reason you are not 100% satisfied with any of our products and have used a quarter or less of the product we will gladly accept your returned product within 14 days of the original purchase date. Simply email us at hello@charlieandi.au and we will arrange a refund of the product(s) you are returning after we have received them. All opened and used return products occur a 25% restocking fee.
All return postage costs are the responsibility of the customer returning the product(s). We suggest using a pre-paid and registered postal service when returning a product.
If the product(s) you receive are not what you ordered please notify us at hello@charlieandi.au and we will send you the correct replacement product accompanied by a pre-paid postal satchel addressed to Charlie & I so you can return the incorrect product(s). You will not be charged for the delivery of incorrect product(s).
If your product(s) arrive damaged please notify us at hello@charlieandi.au and we will send you a replacement of the original product you purchased accompanied by a pre-paid postal satchel addressed to Charlie & I so you can kindly post the damaged product(s) back to us.
If your products(s) arrive damaged and you decide you would prefer to return your product(s) and receive a refund please contact us at hello@charlieandi.au and we will send you a pre-paid postal satchel for the return of the product(s) to us. Once the product(s) are returned we will issue you with a full refund.
Free Gift with Purchase*
Receive a free gift with every purchase over $80.00
- SMALL BATCH
- 100% NATURAL
- CRUELTY FREE
⭐️⭐️⭐️⭐️⭐️”Love the Cleansing Cream! I love the silky smooth cleansing cream. It’s got a subtle but beautiful perfume and feels so lovely on my skin. I keep coming back and back to purchase! Thank you so much Charlie & I for making this!” - Ellie
Say goodbye to harsh cleansers and hello to a radiant, balanced complexion. Our Geranium & Ylang Ylang Cleansing Cream is an artisan-crafted formula designed to thoroughly melt away makeup, daily impurities, and pollution without ever stripping your skin's natural, protective barrier.
Experience the difference of a creamy, non-irritating cleanse that leaves your skin feeling exceptionally soft, supple, and beautifully hydrated—never dry or tight.
Key Benefits & Features:
Thorough, Non-Stripping Cleanse: The light, creamy emulsion dissolves impurities, dirt, and light makeup while preserving your skin’s essential, protective oils.
Deep Hydration & Suppleness: Won't leave your skin feeling dry or tight. Enriched botanicals maintain moisture for a naturally soft finish.
Calms & Balances: The soothing blend of Egyptian Geranium, French Lavender, and Ylang Ylang Complete assists to balance the skin's sebum production and calm the senses.
Suitable for All Skin Types: Gentle and non-irritating, this cleansing cream is formulated for everyone, including sensitive and mature skin.
Texture: Light, silky, creamy, non-greasy emulsion.
Aroma: Uplifting, beautiful floral & slightly herbaceous.
Packaging: A generous 100g Re-usable & Recyclable amber glass jar.
⭐️⭐️⭐️⭐️⭐️”Amazing! I love this cleanser; my skin is so soft and works a treat!” - Kylie
Our Commitment to Purity:
• 100% Natural & Certified Organic Ingredients.
• Plant-Based & Vegan Friendly Product.
• Cruelty-Free & Not Tested on Animals.
• Proudly Australian Made & Family-Owned in Gippsland.
APPLICATION:
Use morning and night as the first step in your botanical skincare ritual.
1. Apply: A small amount onto damp skin on your face, neck, and décolletage.
2. Massage: Gently massage the creamy emulsion into your skin for 30-60 seconds using circular motions to ensure thorough cleansing and impurity dissolution.
3. Rinse: Simply rinse away with warm water.
4. Follow: For a complete Charlie + I ritual, follow immediately with a Hydrolat, Serum, and Moisturiser.
Follow with a hydrolat, serum & moisturiser.
Pro tip: For a deeper cleanse on very heavy make-up days use our Galen's Cold Cream either on it's own or as a double cleanse before our Geranium & Ylang Ylang Cream Cleanser.
INGREDIENTS:
Distilled water^, Aloe (Barbadenis leaf) Juice, Sweet almond (Prunus amygdalus dulcis) oil^, Sesame ( Sesamum indicum ) oil^, Camellia (Camellia oleifera) oil*, Olive Squalane^, Olive oil unsaponifiables^, Glycerin ^, Rosella (Hibiscus sabdariffa) Extract*, White (Camellia sinensis)Tea Extract*, Kakadu (Terminalia ferdinandiana) Plum Extract^, Davidson ( Davidsonia prurians) Plum Extract^, Pomegranate (Punica granatum) Extract*, Gotu (Centella asiatica) Extract*, Calendula (Officinalis) Flower Extract*, Sodium stearate^, Caprylic/capric triglycerides^, Stearic (derived from the coconut) acid^, Cetearyl (vegetable based) alcohol^, Caprylyl glycol^, Xanthan gum^, Lavender (Lavendula angustifolia)^, Geranium (Pelargonium graveolens)*, Ylang Ylang (Cananga odorata) Complete*, (Natural EcoCert approved preservative-Potassium Sorbate, Dehydroacetic acid).
* Certified Organic Ingredient ^ Natural Ingredient.
CARING FOR YOUR CLEANSER:
For longevity of your cleanser keep away from direct sunlight and store product in a area below 28 degrees.
Always use clean, dry hands if dispensing with your finger tips.
Always put lid back on after use.
We enrich our gentle formula with pure, skin-softening plant oils and extracts;
Key Botanical Benefits,
OLIVE SQUALANE & SOOTHING ALOE VERA
Why we love them:
Delivers deep, lasting hydration and works to calm and relieve skin sensitivity.
CAMELLIA & SWEET ALMOND OIL
Why we love them:
These pure plant oils are rich in vitamins and fatty acids, softening the skin and effectively dissolving oil-based impurities.
AUSTRALIAN PURE PLANT EXTRACTS
Why we love them:
Infused with antioxidant-rich ingredients like Kakadu Plum, Davidson Plum, and White Tea to protect and revitalise your skin.
5.0Based on 16 Reviews5 ★100% 164 ★0% 03 ★0% 02 ★0% 01 ★0% 0100reviewers would recommend this productWrite a Review
SortMost RecentHighest RatingLowest RatingMost HelpfulV11/12/2025VeronicaAustraliaI recommend this product
Silk on my skin
This cleanser is so light and silky. It’s very easy to apply and the grime that’s lifted is easy to see on the cotton pads I use to wipe it off. It’s perfect for my sensitive skin. My face feels clean and fresh, ready for serum and moisturiser. Thank you Lisa for, as always, outstanding products.
ShareWas this helpful? 0 011/13/2025
Charlie & I.
Hello Veronica, thank-you so much for sharing such a wonderful review of your cleanser and thank-you for trusting Charlie & I with your skin. What a beautiful compliment 🩷
Kind Regards,
Lisa
JE11/04/2025john e.Australia
Cleanser & exfoliant
I'm loving it so far. Beautiful aroma & so smooth on my skin. I've only been using it for a short time but I do love it. From Maree ( John's the husband!!). Also thought the packaging be was gorgeous xxxx
ShareWas this helpful? 0 011/10/2025
Charlie & I.
Hello Maree, I'm so happy you're enjoying your products-thank you so much for taking the time to share such a beautiful review. Kind Regards, Lisa
ED10/25/2025Ellie D.Australia
Love the Cleansing Cream
I love the silky smooth cleansing cream. It’s got a subtle but beautiful perfume and feels so lovely on my skin. I keep coming back and back to purchase! Thank you so much Charlie & I for making this!
ShareWas this helpful? 0 011/10/2025
Charlie & I.
Hello Ellie, you are very welcome-I love making beautiful products for you and love even more when they are loved so much. Thank you for sharing such a lovely review. Kind Regards, Lisa
V12/20/2024VeronicaAustraliaI recommend this product
Gentle and velvety
Very gentle cleanser, doesn’t foam , all the goodness is there for your skin. Superb product
ShareWas this helpful? 0 0J09/25/2024JoanaPortugalI recommend this product
I LOVE LOVE LOVE these produtcs
I had the pleasure to meet this brand when traveling Australia and me and my skin love their products so much I even had my friend bring me another discovery box back to Portugal. Thank you ❤️
ShareWas this helpful? 0 0
"I love this product so much,
I miss it when it has run out and I forgot to order it in advance. It's the actual best!!"
⭐️⭐️⭐️⭐️⭐️ review from Lauren B.
Menu.
Artisan-Crafted Aromatherapy: Indulge Your Skin & Soul.
Luxurious & restorative botanical skincare designed to deeply nourish, hydrate & revitalise your skin.
Artisan-crafted in our studio nestled amongst the magnificent & picturesque rolling hills of Gippsland.
Age well naturally with Charlie & I.
Join the Charlie & I family.
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© 2025,Charlie + I / Botanical Formulations11/12/2025VeronicaAustraliaSilk on my skinThis cleanser is so light and silky. It’s very easy to apply and the grime that’s lifted is easy to see on the cotton pads I use to wipe it off. It’s perfect for my sensitive skin. My face feels clean and fresh, ready for serum and moisturiser. Thank you Lisa for, as always, outstanding products.GERANIUM & YLANG YLANG CLEANSING CREAM11/04/2025john e.AustraliaCleanser & exfoliantI'm loving it so far. Beautiful aroma & so smooth on my skin. I've only been using it for a short time but I do love it. From Maree ( John's the husband!!). Also thought the packaging be was gorgeous xxxxGERANIUM & YLANG YLANG CLEANSING CREAM10/25/2025Ellie D.AustraliaLove the Cleansing CreamI love the silky smooth cleansing cream. It’s got a subtle but beautiful perfume and feels so lovely on my skin. I keep coming back and back to purchase! Thank you so much Charlie & I for making this!GERANIUM & YLANG YLANG CLEANSING CREAM10/16/2025Marg D.AustraliaBeautiful productsLove all Charlie and I productsSANDALWOOD BALM WITH MYRRH FRANKINCENSE & LAVENDER10/09/2025ReneeAustraliaBest essential oil rollers I've ever usedI have the "Dream" and Radiant" blends and my gosh, they are just the most divine, beautiful blends. I use them on my pulse points daily. I often have compliments on how nice I smell! Easy to use and the scent lasts most of the day. Highly recommend!AROMATHERAPY PULSE POINT PERFUME ROLL-ON BLENDS10/09/2025ReneeAustraliaAmazing ProductI have never used a "cold cream" as such but have heard good things about using it as a make-up remover and facial cleanser, as well as a moisturiser. Well this one sure does not disappoint! I used it for the first time last night on my face as an overnight moisturiser and the first thing I noticed...GALEN'S COLD CREAM WITH ORGANIC ROSE HYDROSOL RAW HONEY BEESWAX EGYPTIAN GERANIUM & BENZOIN RESINOID10/09/2025ReneeAustraliaBetter Than Black Chicken's Love Your Face SerumI look forward to every moment I get to put this beautiful serum on my skin. It actually does everything it says it will and is by far the best facial serum I have tried (and I've tried a lot!). Highly recommend!SWEET LUPIN COLLAGEN BOOSTER SERUM WITH ROSE FRANKINCENSE & PATCHOULI10/09/2025ReneeAustraliaSuch a beautiful moisturiser.This is one of my absolute faves and a must-have for me now. I have used so many different natural products over the years and this by far is the best facial moisturiser I've found. The smell is divine and it leaves your skin so soft and supple. It also works great under make-up. Highly recommend!DAY CREAM HIBISCUS & WHITE TEA08/28/2025ArnikaAustraliaA must have!Absolutely in love with this hand cream! My fingers get so dry and crack and peel normally but using these products have revived them. Customer service is also on point as alwaysSOOTHING BOTANICAL HAND CREAM - LAVENDER & MANDARIN04/28/2025Allison N.AustraliaAbsolutely 💯 wonderfulThank you so much Lisa and Charlie for the beautiful face cream,I have found my new supplier. It works wonderfully on my skin and the smell is divine ✨️ Apreciated the extra sample as well, just as wonderfully great. I look forward to future purchases from you both. AllisonDay Cream Hibiscus White Tea04/23/2025Mel W.AustraliaElixir BalmIt’s just lovely!!Sea Buckthorn Rose Frankincense Patchouli Skin Elixir Balm04/16/2025Lee K.AustraliaA Gem at the MarketsI was at Kongwak Markets and came across your shop. Not sure what to expect but I was camping and really needed something a little more for my skin…. I like it to feel clean but also moisturising and something that still smells nice but not oily. I was not expecting to find it here but it was a...Galen’s Cold Cream with Organic Rose Hydrosol Honey Beeswax Benzoin Resinoid & Egyptian Geranium04/12/2025Janine P.AustraliaA beautiful thick rich creamThis cold cream is just stunning. I use it as a neck cream every night and it works perfectly. Smells divine, very moisturising but not greasy.Galen’s Cold Cream with Organic Rose Hydrosol Honey Beeswax Benzoin Resinoid & Egyptian Geranium03/09/2025Kellie B.AustraliaRoller blend oilsBeautiful ! I keep one in my bag and I have gifted one to my daughter. They are very subtle in fragrance and easy to use all day.Aromatherapy Pulse Point Natural Perfume Rollerball Blends.02/28/2025Merilyn B.AustraliaWonderful moisturiserAs soon as you open the jar, the divine smell of the cream hits you! A beautifully rich moisturiser.Rose Frankincense Moisturiser with Co Enzyme Q10 Carrot Seed02/27/2025Melanie C.AustraliaMagnificentA healing, and soothing balm, that included ingredients used for millennia for healing. Beautiful fragrance, and expertly made, this balm is a salve for all skin ailments. Thank you for such a brilliant product.Sandalwood Balm with Myrrh Cedarwood Atlas Frankincense Lavender02/12/2025NaomiAustraliaBeautiful Day CreamI love this day cream. It is light, nourishing and doesn't leave your skin feeling oily. It works really well under my primer and makeup. I do wait a while before applying my primer though. I have in the past had experiences of the make-up balling up and flaking after applying it over the...Day Cream Hibiscus White Tea02/12/2025NaomiAustraliaCalming, Nourishing and RejuvenatingThis is a great nourishing moisturiser. I was a little concerned that it may make my combination skin too oily in parts, but it has not. I use it mainly in the evenings, but have also used it during the day when I'm not wearing make up. The next test is to ry it under makeup to see how it sits...Rose Frankincense Moisturiser with Co Enzyme Q10 Carrot Seed01/23/2025Debra P.AustraliaMoisturiserVery nice cream Sat nicely on the skin ready for makeup.Rose Frankincense Moisturiser with Co Enzyme Q10 Carrot Seed01/17/2025FrancescaAustraliaLOVE Charlie & I ProductsLisa has absolutely nailed the perfect products. Cruelty free, no nasty chemicals, fabulous scents, very nourishing and she is a beautiful person to top it off !?Rose Frankincense Moisturiser with Co Enzyme Q10 Carrot Seed12/20/2024VeronicaAustraliaGentle and velvetyVery gentle cleanser, doesn’t foam , all the goodness is there for your skin. Superb productGeranium & Ylang Ylang Cleansing Cream12/08/2024EliseAustraliaThe best!I love every hydrolat from Charli and I. This one with the Hibiscus smells even more divine. I have just started but I can already tell the difference in my pores and skin tone.Rose Petal Hydrolat with Aloe Vera White Tea + Hibiscus11/11/2024Kate S.AustraliaExcellent serumMy skin has never been better. Twice daily use has made a big impact.Sweet Lupin Collagen Booster Serum10/07/2024Kerry M.AustraliaSea Buckthorn Frankincense Restorative Night Cream09/25/2024JoanaPortugalI LOVE LOVE LOVE these produtcsI had the pleasure to meet this brand when traveling Australia and me and my skin love their products so much I even had my friend bring me another discovery box back to Portugal. Thank you ❤️Geranium & Ylang Ylang Cleansing Cream09/23/2024Kerrie W.AustraliaSkin saviourReally loving this face cream. So rich but still absorbs well.Sea Buckthorn Frankincense Restorative Night Cream09/09/2024Megan L.AustraliaRose Frankincense MoisturiserThis product is very nourishing. It absorbs into my skin quite quickly, leaving a lovely base for makeup. The scent is beautiful. I’m loving it.Rose Frankincense Moisturiser with Co Enzyme Q10 Carrot Seed09/06/2024Karen T.AustraliaWonderful PolishGreat polish, nice and gentle but does what it’s supposed to doPink Lotus + Rose Facial Polish09/06/2024Karen T.AustraliaLuscious CleanserBeautiful creamy cleanserGeranium & Ylang Ylang Cleansing Cream08/28/2024Andrea D.AustraliaSandalwood BalmBeing in my 60’s dry skin is always a problem especially in winter. The balm really helped get my skin looking fresh and healthy again. Awesome product.Sandalwood Balm with Myrrh Cedarwood Atlas Frankincense LavenderREVIEWSLogin requiredLog in to your account to add products to your wishlist and view your previously saved items.LoginWishlistWishlistYou didn't like any products yet!Explore storeCart (0)×
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