Returns + Refunds

At Charlie & I we pride ourselves on formulating and providing you with skincare of exeptional quality. We are proud to provide you with a fair returns policy that follows Australian Consumer Law.

So if for any reason you are not 100% satisfied with any of our products and have used a quarter or less of the product we will gladly accept your returned product within 14 days of the original purchase date. Simply email us at hello@charlieandi.au and we will arrange a refund of the product(s) you are returning. All return postage costs are the responsibility of the customer returning the product(s). We suggest using a pre-paid and registered postal service when returning a product.

If the product(s) you receive are not what you ordered please notify us at hello@charlieandi.au and we will send you the correct replacement product accompanied by a pre-paid postal satchel addressed to Charlie & I so you can return the incorrect product(s). You will not be charged for the delivery of incorrect product(s).

If your product(s) arrive damaged please notify us at hello@charlieandi.au and we will send you a replacement of the original product you purchased accompanied by a pre-paid postal satchel addressed to Charlie & I so you can kindly post the damaged product(s) back to us. 

If your products(s) arrive damaged and you decide you would prefer to return your product(s) and receive a refund please contact us at hello@charlieandi.au and we will send you a pre-paid postal satchel for the return of the product(s) to us. Once the product(s) are returned we will issue you with a full refund.